Lead time is between two to four weeks. The delivery address must be clearly defined and if it is a new community please provide directions. The job site must be accessible. Distance deliveries are shipped with common carriers. We work with different carriers to different locations to keep the shipping cost as low as possible. We do not charge sales tax for out of state customers, this cost off-sets majority cost of the shipping.
All items are properly packed and crated. We make sure you receive your order safely. The truck driver will have a liftgate to unload the crate; however, your contractor is responsible to move the crate inside. If in a rare instance, there is any damaged item(s), please notify the driver immediately and contact our office for replacement pieces. Please keep the broken items (email us a picture), so we can file a claim with the insurance carrier.
We ship everywhere in the continental United States and Canada.
You are also welcome to pick up your order from our manufacturing plant. Please notify us couple of days in advance so we can prepare your items.
We crate each fireplace and ship throughout continential United States including sacramento, san francisco, berkley, new york, texas, houston, dallas, denver, phoenix, florida, fort lauderdale, santa barbara.
We have safely shipped to salt lake city, New York, Rochester los Angeles, California , Chicago, Illinois, Houston, Texas Philadelphia, Pennsylvania, Phoenix, Arizona, San Diego, Dallas, San Antonio, Texas, Detroit, Michigan, San Jose, California, Indianapolis, Indiana, San Francisco, California ,Jacksonville, Florida, Columbus, Ohio, Austin, Texas, Memphis, Tennessee, Baltimore, Maryland, milwaukee, Wisconsin, Boston, Massachusetts, Charlotte, North Carolina, El Paso, Texas, Seattle, Washington, Fort Worth, Texas, Denver, Colorado, Nashville-Davidson, Tennessee, Portland, Oregon, Oklahoma City, Oklahoma, Las Vegas, Nevada. Our fireplace mantels arrive crated to your door ready for installation.
All shipments are Guaranteed for safe arrival.